Privacy Policy

Kithwellp operates a watch repair workshop at 142 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. This Privacy Policy explains what personal information we collect through this website and our workshop services, how we use it, and your rights in relation to it.

We handle your information with care and do not share it with third parties for marketing purposes.

1. Information We Collect

We may collect the following categories of personal information when you interact with our website or contact our workshop:

• Contact details — your name, email address, and phone number when submitted via our contact form or by email.
• Service enquiry details — descriptions of the timepiece you wish to have serviced, including make, model, and any relevant history you choose to share.
• Usage data — anonymised information about how pages on this website are visited, such as page views, device type, and referral source, collected via standard web analytics tools.
• Cookie data — preferences stored locally in your browser. See our Cookie Policy for details.

We do not collect payment card details through this website. All financial transactions are handled in person at the workshop.

2. How We Use Your Information

The information you provide is used only for the following purposes:

• Responding to your service enquiry or question.
• Communicating about the status of work on your timepiece.
• Keeping a record of work carried out for quality assurance and warranty reference.
• Understanding how our website is used so we can improve it.

We do not use your personal information for automated profiling, scoring, or any form of unsolicited marketing.

3. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contractual necessity — where processing is required to provide the service you have requested.
• Legitimate interests — where we have a genuine business reason to use your data that does not override your rights, such as maintaining service records or improving our website.
• Consent — where you have given us clear permission, such as by submitting the contact form.

4. Data Retention

We retain contact and service records for up to five years from the date of the last interaction, in order to support any follow-up queries and to maintain an accurate history for returning clients. Anonymous analytics data is retained for up to 26 months in aggregated form.

When retention periods expire, we delete or irreversibly anonymise the relevant records.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it in limited circumstances:

• Service providers — trusted third parties who assist us in operating this website or running our business (such as hosting providers or analytics services), under strict data processing agreements.
• Legal requirements — where disclosure is required by Thai law or a valid order of a competent authority.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for data in transit. Access to personal data within our business is limited to those who need it to carry out their role.

No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Cookies

We use a small number of cookies to remember your preferences and to understand how visitors use our website. You can manage your cookie preferences at any time. Full details are available in our Cookie Policy.

8. Your Rights

Under applicable data protection law (including Thailand's Personal Data Protection Act B.E. 2562), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data where there is no legitimate reason for us to retain it.
• Object to or restrict certain types of processing.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites for reference purposes. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. We recommend checking back periodically.

11. Contact

If you have any questions about this Privacy Policy or how your information is handled, you are welcome to reach us directly: